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  1. ThoughtTrace Support
  2. App Knowledge Base
  3. Troubleshooting & Frequent Questions

Troubleshooting & Frequent Questions

  • Login Troubleshooting Tips
  • "Fact Type Already Exists on Document" error notification
  • Documents in Processing and Error
  • Error Message Guide
  • FAQ - Document Splitting
  • FAQ: Linked Classifications
  • Full Text Preview not available
  • How do I sign up for lessons in Thomson Reuters Document Intelligence Academy?
  • I cannot find the registration/verification email so I am not able to login currently
  • Login Troubleshooting
  • Password Protected Files
  • Splitting View: Failed to Apply Changes error
  • Thomson Reuters Document Intelligence app states it has sent a Login email, but I am not receiving the email
  • What are Linked Classifications?
  • What Can I do With A Shared Bookmark?
  • What does it mean when a Thought is 'Deprecated'?
  • When Do I use a Multi-Field Vs. Single Field Fact

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