Thomson Reuters Document Intelligence app states it has sent a Login email, but I am not receiving the email

Thomson Reuters Document Intelligence app states it has sent a Login email, but I am not receiving the email

If you attempt to log in at https://app.thoughttrace.com/, and receive an automated response from the application stating that an email has been sent, but do not see any received email, follow these steps:

1. Head to https://app.thoughttrace.com/ 
2. Follow the Sign-Up instructions from the login page
3. Sign up with your email address and create a password
4. You will receive a verification link that will authenticate your email

You should be all set by following those steps, but please click SUBMIT A TICKET in the upper right-hand corner if you run into any issues or don't receive the email. For reference, our Login Troubleshooting Tips article has some good pointers for this issue.

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