System Status (Support Updates)

System Status - Follow this article in the top right for update notifications from Document Intelligence Support!

2023-06-02 11:00 AM CST - Product Team is working to resolve the backlog of events and is scaling resources to address.

2023-06-02 10:00 AM CST - User will experience delays in the following actions while the system catches up on a backlog of events - Uploads, Automate, Dashboard and document processing/analysis. All actions preformed by users are being captured and will process in time so please do not redo actions you have already done. Thanks!

2023-05-04 12:45 PM CST - Platform team is scaling up resources to address app behavior related to the Identity Service response times being longer than usual.

2023-05-04 11:00 AM CST - Users may experience longer than normal login times as well as unprompted logouts as the Identity Service is showing longer than usual response times. We are monitoring this issue and provides updates as available!

2023-05-01 7:35 AM - RESOLVED - Users can now log in. Please submit a ticket if you continue to experience issues.

2023-05-01 INCIDENT - We have received reports from multiple customers that they are not able to log in. Users receive the message:

"Workspace Restricted
You are not authorized to use this application."

We are investigating this issue.

You can see all updates on incidents, site outages, maintenance, and reported issues on thoughttrace.statuspage.io

If you are seeing issues and do not see any reports on the Status site, please contact our Customer Care Team at disupport@thomsonreuters.com, and one of our Customer Care Agents will support you.