How do I submit a help ticket?

There are a few ways to raise an issue to the ThoughtTrace Support team. 

1. Send us an email. No matter the issue or question, you can send a note to support@thoughttrace.com. Our team of support specialists will review your request and send you a response within 24 hours of receiving the ticket. 

Anyone you add or CC to the email will receive replies and can stay up-to-date on the ticket as well.

2. Submit a request. At the top right of this page (and any page within the Success Center), next to your profile name, click on "Submit a request". <---Or click there, if you're feeling lazy.

Be sure to describe your issue in as much detail as possible and include any attachments you may have as supporting evidence. These details will help our team be able to more quickly diagnose the issue and get you a resolution. 

3. Link In-app.  If you're logged into ThoughtTrace DI or PI, navigate to the support site by click on the help drop-down menu. Then follow the previous step to submit a request. 

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