FAQ - Document Splitting

This article aims to highlight some common issues a user could encounter, as well as the basics around creating or modifying splits on a document.

When a document is uploaded and not split, it must be split manually by a user. Sometimes this will lead to errors which are explained in greater detail below. To avoid these errors, our best recommendation is to make all changes in one request (unless it is a very large packet, something like several hundred pages) and allow the application to reprocess everything.

I received the "Failed to Apply Changes" Error

Any time a user performs an action on a source document (rotate pages, delete pages, add split, etc.), Thomson Reuters Document Intelligence will then reprocess (re-analyze, re-classify, etc). that document so that it can be correctly populated within the application. The application should respond quickly, apply the changes and reprocess the document, which is reflected on the udpated source document.

In some cases, a user will make and apply changes, refresh the application to see if the changes look right and, because re-processing is still occuring, it will look like no changes have been made. The user may then try to repeat the changes already made, or attempt a subsequent action while the document is still processing and receive the FAILED TO APPLY CHANGES error. Any changes that are made while the document was still re-processing will not be applied. 

For more information on common errors, see this article - Error Message Guide

I received the "Invalid Page Mainpulation Request" Error

This error may be encountered on the splitting view. It means that whatever request was made was denied.

For example, if two users are working in the same source document at the same time and they both try to make changes to the document, this error will result. When changes are applied from one user, there is in effect a new document, and any changes made to the original source document will not work because the document no longer exists in its original state. 

The application must reprocess and apply the changes before any subsequent modifications can be made. 

For more information on common errors, see this article - Error Message Guide

How can I tell what Processing State my document is in?

Turn on the processing status column in your Library View to view the processing state of your documents. If documents are in any state other than Complete, wait until the document has arrived at this state to make any changes.

For more information on Processing States, see this article - Processing Status Filters & Bulk Retry

A user can also search for the document by Document Name to see what Processing State is it currently in.

How do I create a new Split?

• From the Library View, select the document to split by clicking on the Document Name or the blue expand icon

• To view the document thumbnails,
  • Click on the document name in the top left, or Select Actions >> Modify Pages from the kabob menu on the top right
  • 
• To create a new split, hover your mouse in the area between two pages. You will see a segmented line with a scissor icon appear.
• Simply click and a dialogue box will pop up prompting you to select the name and type for the newly created document.
• Click Done and Apply Changes in the yellow alert box to confirm that you are aware of the effects moving a split may have on the document or Continue Editing to make further changes.

How do I move an existing Split?

• Hover over the yellow split line, select the line and drag it to the new location.
• Click "Apply Changes" in the yellow alert box and confirm that you are aware of the effects moving a split may have on the document, or Continue Editing to make further changes.

How do I delete an existing Split?

• Users with 'Edit' permissions have the ability to remove document splits.
• To delete an existing split, select the name of a document at the split, move your cursor to the bottom left of the pop-up window, and select the trash can.
• After you take this action you will notice the split will have been removed.
• To fully apply select "Apply Changes" and confirm.

How do I delete all Splits?

• New to the application in Q2 2022 is the ability to clear all splits in a document.
• When viewing the document, select Clear All Splits from the upper menu bar.
• Apply changes and confirm this action to remove all pre-existing splits in the document. 

For more information on modifying documents, see this article - How do I Modify a Document? - Splitting, Updating, Viewing, Rotating, Deleting