The following table includes errors that some users may experience in the Thomson Reuters Document Intelligence application. Each error is explained and an initial "quick fix suggestion" is given. The user may consider attempting the "quick fix" to see if the error is successfully cleared. As always, if the error persists, please reach out to the Support group for further assistance.
ERROR: FAILED TO APPLY CHANGES
| ERROR MESSAGE |
WHEN AND WHY THE ERROR OCCURRED |
QUICK FIX SUGGESTION |
|
Failed to Apply Changes (Splitting View)
|
- Appears on the Splitting view after applying changes
- Typically means a timeout error in the application/browser
- Often happens on large packets where a user tries to clear all splits
- Also happens when a user submits a set of changes and then tries to apply more changes while the original request is still processing
|
- Attempt the changes in fewer requests, meaning to make all or most of the changes needed, then click “Apply Changes” and allow DI to process those changes before submitting a subsequent request.
- For more information: Splitting View: Failed to Apply Changes error
|
|
Invalid Page Manipulation Request
|
- Appears on the Splitting view when applying changes
- Typically means an action was not allowed because the documents or pages have changed
- for example, User A is removing splits from a packet and applies changes. User B happens to be editing the same packet at the same time and tries to change document types while User A's request is already processing
|
- Refresh the search results or page to ensure that the document set is the most recent and accurate set.
|
| Error Pop-Up immediately after clicking a button
|
- Could be a bad internet connection, or a very niche issue that causes the button click to not submit
|
|
If you have any questions or technical difficulties, you can reach out to support@thoughttrace.com
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